The LEAP Management Secretariat (LMS) trained selected DSWOs and CCPHs on a Revised Case Management Manual from 27-29th August 2017. Case Management deals with the grievances, claims, complaints and other issues of programme beneficiary household member information update from LEAP beneficiary households, and from other stakeholders of the LEAP programme. The essence of Case Management is to protect the rights and interest of beneficiary households and quality assurance of the programme.
The objectives of the training workshop were:
- To clarify roles & responsibilities of stakeholders on case management.
- Build consensus and solicit support of stakeholders for the programme’s effective implementation.
- Have a shared understanding of Case Management processes and build capacity of key stakeholders for case resolution.
- Build capacity of DSWOs to complete case and updates forms appropriately.
In attendance at the Training Workshop was HON. OTIKO AFISAH DJABA, MINISTER OF GENDER, CHILDREN AND SOCIAL PROTECTION. The honourable Minister encouraged participants to work harder to improve the lives of the extreme poor and vulnerable in Ghana. She also announce the refocusing of the programme into a “new LEAP”. The honourable Minister called the new LEAP programme, “CASH PLUS”. Cash plus is about productive inclusion of LEAP households to build their capacities for comfortable exit from the programme after two years of benefiting.